Unified Support for Multivendor
One call simplifies IT support
SoftwareOne Unified Support for Multivendor
When IT trouble occurs, multivendor complexity can bring operations to a halt. Gartner estimates that productivity lost to IT issues costs $1,066 a minute, and it takes an average of 22 minutes for IT teams to respond to a new ticket. Coordinating separate vendor support contracts, each with a different point of contact, does not ensure resolution of cross-vendor issues. The alternative, taking on the fixed costs of an internal support team, is costly and unnecessary.
We Unified Support for Multivendor handles all your incidents and service requests. Our 24×7, multi-lingual, on-demand support centres resolve complex multivendor issues fast. Opening a ticket takes just one click, call, or email. You need to pay only for the support service you use.
Flexible support simplified
Our prepaid application and cloud support programs give you granular control over spend. We help you track usage to understand who on staff is using the support services, which allows you to allocate expenses and encourage accountability in your team.
Credits cover multiple vendors, incident types and service requests.
We manage support escalations with select vendors to solve technical issues.
Access risk assessment and training resources in select markets.
Get translation when you and a vendor speak different languages.
SoftwareOne offers 24×7 support for all aspects of Microsoft server & desktop operating systems and applications, endpoint applications and SQL Server, and system administration tools, including risk assessment program options.
Support for Database, SQL Developer products, REST Data Services and Enterprise Manager.
Support for Creative Cloud for Enterprise, Acrobat, and various developer tools.
Support for Cloud Director, NSX products, Identity Manager, and other products.
Support for Hypervisor, Virtual Apps and Desktops, Xen, SD-WAN and other products.
Support for Apex, Cloud Edge, Deep Discovery, and ServerProtect products.
Support for Linux Enterprise and related server and workstation products.
Support Cyber Backup, Snap Deploy, Disk Director, Infrastructure, and Files products.
Support for SoftNAS on AWS, Azure, and VMWare, with advisory and proactive services.